6 Essential Features of a good Intranet
If you want a proper intranet, there are some key specifics to which it should oblige. To begin with, it should be able to connect your people, information, and systems in a single collaboration and communication hub. This kind of ‘social intranet’ can do everything traditional intranets do and much, much more.
Whereas traditional intranets were built for corporate content and one-way, top-down communications, social intranets support all types of communications: top-down, bottom-up, peer-to-peer. It also supports all kinds of content and collaboration. A good intranet seamlessly blends the functions of many systems and tools, including traditional intranets, productivity apps, and Enterprise Social Networks, in one environment. This way people stay informed, work together, connect and get their jobs done. The impact on employee productivity, engagement and job satisfaction can be huge.
Here are six essential features that no intranet should go without:
- Rich employee profiles that include more than “name, rank and serial number.” Intranets should display users’ skills and interests, their work activities, the content they’ve created, badges and endorsements from peers. You know, the things colleagues really need to know to find collaborators and assemble teams.
- Intelligent proactive recommendations of people, places, and content. Real-time analytics can track people’s activities and intelligently suggest relevant people and resources, so employees spend less time searching for resources and more time getting work done.
- Multiple content types and sources. This goes beyond documents and slide decks and includes video, audio and even content from external systems, such as corporate web pages, wikis and system records. All are made easily accessible to users.
- Metrics that analyze a content item’s reach, sentiment, and influencers. Traditional intranets, email, and other conventional tools provide little or no feedback on whether the content is actually read, shared and used. A good intranet lets you know what’s getting through and the impact it’s having.
- Two-way corporate communication features and the ability to manage the conversations that arise. Interactive intranets don’t just let companies push content to employees, they let employees comment and contribute ideas, and engage in dialogue with management and each other.
- Robust Q&A features can save you so much time. For example, questions that are now being asked to IT through phone and e-mail, are being answered by one person. Whereas in a good intranet everyone now knows the corrects answer. People can mark responses as correct or helpful, and easily find questions that have already been answered without having to scroll through endless comment threads.
And this is just the beginning. There’s a lot more to an intranet than we could squeeze on one page. To learn more and find out how to make your intranet awesome again, check out this page.
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*This blog is based on a white paper from Jive.